How can you continuously monitor your CX in a meaningful way?
In-store customer experience has never been more important — you wish you could monitor it every hour of every day, but that just isn't affordable or practical. Sales results aren't a reliable proxy because they are often overly influenced by store traffic. So how then can you understand your CX in any meaningful way?
You already have the best proxy for customer experience for every one of your stores and each hour they are open — and you may not even know it.